Accessibility Guidelines

Ensuring the ‘Talking helps’ website is accessible for anyone wanting information about counselling and psychotherapy is very important to CCPA.

Here is some information that will help you get the most out of the website:

Viewing the website

If you would like to see the font in a larger size then you can use the zoom functionality within your browser to make the text larger, or indeed smaller. You might also find it useful to change the color of the website, to a dark background for example – the BBC website provides detailed guidance on how to do this in each browser and operating system. Go to BBC ‘My Web My Way’ guidelines to find out more about how to adjust the settings with your computer’s specific set up.

Browser support

This website operates on a wide range of browsers and operating systems.


Throughout the site there are PDF (Portable Document Format) documents available for you to download and view. PDFs are a common file format used on the internet. You will need the Adobe Acrobat reader in order to view them. If your computer doesn’t already have this installed you can download Acrobat Reader from the Adobe website.

Otherwise you could use a PDF conversion tool. This translates the PDF document into a more readable format, but doesn’t always display the content as intended. To find out more go to the Acrobat online conversion tool.

The accessibility of PDFs has become better when using assistive technologies such as screen readers, navigation through the keyboard and enhanced screen viewing. Again you can find information about using these features on the Adobe website.

Further questions

If you have any questions or suggestions regarding the accessibility of the ‘Talking Can help’ site, CCPA is always happy to help, so please contact us or use the feedback form provided.